By engaging with SEO Anseo Ireland in business the client therefore agree to the following.
- STANDARD TERMS AND CONDITIONS
These are the standard terms and conditions for all SEO Anseo Ireland services and apply to all contracts verbal, electronic or written and to all work undertaken by SEO Anseo Ireland for its clients.
- OUR FEES AND DEPOSITS
A deposit/drafting fee of 20% of the total fee payable under our proposal is due immediately upon the client instructing us to proceed with any works. The remainder shall become due when the work is complete to the clients reasonable satisfaction but subject to the terms of the “approval of work” and “rejected work” clauses. We reserve the right not to commence any work until the deposit has been paid in full.
- The 20% deposit/drafting fee is only refundable if we have not fulfilled our obligations to deliver the work required under the agreement. The deposit is not refundable if the development work has been started and the client terminates the contract through no fault of SEO Anseo Ireland.
- ADDITIONAL WORK
Additional work shall include (but is not limited to):
- Any requests not contained in the original client brief
- Any substantial changes requested after presentation of a second draft that were not included in clients notes on the first draft
- Any work required after the site is live
- Multiple changes presented after second draft not owing to misinterpretation of initial briefing, first or second draft notes. i.e. if the client changes their mind about what they want later than the second draft.
- SUPPLY OF MATERIALS
Unless otherwise agreed, the client must supply all materials and information required by us to complete the work. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount of time.
- Where the client fails to supply materials, and that prevents the progress of work, we have the right to invoice the client for any part or parts of the work already completed.
We are pleased to offer the client the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if the client make a change to the original design specification.
- Our website development phase is flexible and allows certain variations to the original specification. However any changes from the specification after a draft has been approved will be charged at the rate of €20.00 per hour.
All plugins are up to date (unless external factors/plugin conflicts require otherwise) as of the creation of the second draft. Where further updates are required, a maintenance contract is required.
- PROJECT DELAYS AND CLIENT LIABILITY
Any time frames or estimates that we give are contingent upon the clients full co-operation in providing all necessary content for the site, access to servers as required, etc. During development there is a certain amount of feedback required in order to progress to subsequent phases. The client is required to provide a single point of contact who can be made available on a daily basis in order to expedite the feed back process.
- WORDPRESS MAINTENANCE/UPDATING + MONITORING OF SECURITY ISSUES
This is limited to:
– Monitoring security issues and addressing any issues that arise
– Updating of wordpress version
– Updating of plugins
– Addressing any conflicts that arise from said updates.
Addition of new content, layout changes or any other changes to the appearance or functionality of the site are not included. Any such changes will be addressed and charged on a case by case basis.
- APPROVAL OF WORK
The client will be notified upon completion of the work, at such time the client has the opportunity to review the work. The client must notify SEO Anseo Ireland in writing of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed and the 80% balance of the project price will become due.
We will invoice the client for the 80% balance of the project before the site goes live.
If payment for work agreed upon and completed is not received within one month, we reserve the right to revert any changes made or remove any work completed.
- WARRANTY BY THE CLIENT AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
The client must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trade marks, or any other material that the client supply to us to include in the clients website or web applications.
- The client must indemnify us against any claims or legal actions related to the content of the clients website.
Once the client has paid us in full for our work we grant to the client a license to use the website and its contents for the life of the website. Any professional 3rd party software that must have a licence will be bought by the client, links to the relevant 3rd party softwares will be supplied by SEO Anseo Ireland. The use of these 3rd party software may not be disclosed at the beginning of the project.
- SEARCH ENGINES
We do not guarantee any specific position in search engine results for the clients website. Unless otherwise arranged we perform basic search engine optimisation according to current best practice.
- CONSEQUENTIAL LOSS
We shall not be liable for any loss or damage which the client may suffer which is in any way attributable to any delay in performance or completion of our contract, howsoever that delay arises.
To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to the client are excluded. Without limiting the above, to the extent permitted by law, any liability of SEO Anseo Ireland under any term, condition, warranty or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, re-repair or re-supply of the services or the payment of the cost of the services that we were contracted to perform.
We reserve the right to subcontract any services that we have agreed to perform for the client as we see fit.
We (and any subcontractors we engage) agree that we will not at any time disclose any of the clients confidential information to any third party.
- ADDITIONAL EXPENSES
The client agrees to reimburse us for any requested expenses which do not form part of our proposal including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.
Unless otherwise arranged, the client is responsible for maintaining the clients own backups with respect to the clients website and we will not be held liable for restoring any client data or client websites except to the extent that such data loss arises out of a negligent act or omission by us.
- OWNERSHIP OF DOMAIN NAMES AND WEB HOSTING/EMAILS
We will supply to the client account credentials for domain name registration and/or web hosting that we purchased on the clients behalf when the client reimburses us for any expenses that we have incurred. If the client elects to have the website hosted with a company of our choosing that is shared with other clients, access to the hosting and site may be limited or denied to the client. If the client decides to use our partnered hosting service they understand that it is subject to the terms and conditions of that partner company. We do not guarantee security or uptime. We are not responsible for losses that arise due to the partner companies operations.
- GOVERNING LAW
The agreement constituted by these terms and conditions and any proposal will be construed according to and is governed by the laws of Ireland. The client and SEO Anseo Ireland submit to the non-exclusive jurisdiction of the courts of Ireland in relation to any dispute arising under these terms and conditions or in relation to any services we perform for the client.
- CROSS BROWSER COMPATIBILITY
By using current versions of well supported content management systems such as “Joomla, WordPress etc.”, we endeavour to ensure that the web sites we create are compatible with all current modern web browsers such as the most recent versions of Internet Explorer, Firefox, Google Chrome and Safari. Third party extensions, where used, may not have the same level of support for all browsers. Where appropriate we will substitute alternative extensions or implement other solutions, on a best effort basis, where any incompatibilities are found.
The client is responsible for complying with all relevant laws relating to e-commerce, and to the full extent permitted by law will indemnify SEO Anseo Ireland and its subcontractors from any claim, penalty, tax, tariff loss or damage arising from you or your clients’ use of Internet electronic commerce.
SEO Anseo Ireland are not liable for any losses, damages or penalties sustained as a result directly or indirectly from the use of our products or services.
- REJECTED WORK
If the client rejects any of our work within the 7-day review period, or not approve subsequent work performed by us to remedy any points recorded as being unsatisfactory, and we, acting reasonably, consider that the client has been unreasonable in any rejection of the work, we can elect to treat this contract as at an end and take measures to recover payment for the completed work.